Netflix Goes Above and Beyond
Recently, Netflix was down. It was very down. Their website stopped responding, and an error appeared at times stating their shipping and streaming services were on hold until they could fix the problem.
I wake up this morning to find an email from Netflix. They sincerely apologized and offered an account credit. It looks like this went to all members… here, take a look.
Dear Tyler,
Recently you may have had trouble instantly watching TV episodes or movies due to technical issues.
We are sorry for the inconvenience this may have caused. If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific link in the next 7 days to apply a credit to your next billing statement. The credit will be 3% of our $7.99 a month plan that lets our members instantly watch unlimited TV episodes and movies. Credit can only be applied once.
Ready to start watching again? Check out our latest selection.
Again, we apologize for any inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-866-923-0898.
–The Netflix Team
I find this to be very generous of Netflix. They were very up front with the outage, and are offering customers a little something in return for their downtime. Thank you Netflix. More companies should follow what you did. Think of the people first, money and business later. Kudos.
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Tyler S. Miller Mar 24, 2011 at 8:14 AM
Reader Comments (1)
They actually do this all the time. Anytime there site is down, you will get money back.
They will even do this if the quality of the stream you are watching is bad. They sent me an E-mail and asked how the quality was and I said bad and they gave me 10% off my next months payment. Not much, but it is something.