The Best Time To Call Customer Service

Nobody has all day to waste on hold with a customer service team, but when making your call it’s important to realise that some times of the day are a heck of a lot worse than others.

You might find it most convenient to call when dinner is in the oven after work, but so does the rest of the UK.

So to help you speed up the customer service process and get to the bottom of your problem as quickly as possible, we’ve got some tips on the best time to call customer service.

Avoid Peak Times

Pre 9.30am, early evening, and weekends are the worst times to contact customer service. Ideally, call mid morning or during the afternoon when most people are at work. Of course, you might not always be in a position to call during these times, but bear it in mind. If you get a spare half an hour during the week, you’ll be able to speak to an advisor much faster than during peak times, and avoid being put at the back of a seemingly endless queue.

Find Out the Opening Times

You’ve just gathered all of the relevant documents, ushered the kids away, and sat down with a cuppa to face your call. But wait, the lines are closed now so please call back another time. When you’ve worked yourself up to the dreaded call, this can be almost as frustrating as speaking to the advisor. Check online to find out the opening times before you pick up the phone – most online customer service directories will have the details you need if the company’s website doesn’t.

When You’ve Got Time

Once you’ve finally got through to an advisor, don’t let your precious time with someone who can help be cut short because you’ve got somewhere else to be. No one wants to go through the whole queuing process again. Reserve half an hour (or longer is possible) for any customer service call. It may be that you’ve successfully resolved the issue within the space of 5 minutes, but leave ample time to account for being placed on hold, transferred, and dealing with the issue itself if you want to get it sorted first time.

If you know you need to make a call tomorrow but that time will be limited, gather everything you need the night before so you simply have to dial up the next day. Bookmark the number you need with an online customer service directory, and prepare any notes or documents, so you can make your call on your lunch break and get straight to the point.

Don’t just contact the customer service or complaints team when it pops into your head – plan ahead and you’ll make sure you choose the most convenient and effective time to deal with the issue you’re calling about. That way, you can avoid queues and talk to an advisor with minimum time wasted, so you can get on with your busy life.

This article is written by Kelly Gilmour Grassam, a freelance copywriter from Yorkshire. You can follow her on Twitter at @KellygGrassam. This article has been written with helpful information from Every Contact Number.